Visiting to Telekom(again)

Visiting to Telekom...i don willing to go actually, it just that my customer modem is spoiled and i have to claim this from them. On the first day they send to my customer, the modem is spoiled...WTF. So here i go again to Telekom, change my Identity Card with the guard for this "Pelawat" card. At least when i went into the office, one have approach me and solve my problem as soon as i let him know about my modem. Replace a new one for me, seen reasonable at least i still have faith with Telekom services...but for stream-my-ass service...i would stay away for that if possible.